Description
The structured rental management foundation every new team member needs — and every principal is responsible for.
“A property practitioner shall not accept a mandate if the performance of that mandate requires specialised skill or knowledge falling outside their field of competence.”
— Code of Conduct · Property Practitioners Act Regulations
Residential property rental management is a specialised skill. Its own legislation. Its own consequences for getting it wrong.
Most new rental team members start without a structured induction — not because they’re careless, but because nobody gave them what the Act requires them to have. And most rental professionals, even those with experience, carry gaps they didn’t know were there.
CORE changes that. A single, structured, legislation-grounded programme — covering the full rental management lifecycle from first landlord contact to final tenant exit.
What’s included
- 6 on-demand modules — 10+ hours of structured, expert-led content
- The complete rental management lifecycle: role → legislation → mandates → applications → leases → management → breaches
- All key South African rental legislation explained in plain-language, practical terms
- Real-world Q&A from live sessions with practicing agents and administrators
- Episode 5 co-presented with Elize le Roux (CEO, Xpello & practising attorney) on breach management
- Bonus Episode — Fiduciary Duty: what it means to act as a fiduciary and why every agent must understand it
- Certificate of Completion — documented evidence of competency for your records
- Lifetime access — revisit any episode at any time, on any device
The six modules
Module 01 — Role & Legislation
The complete rental management lifecycle, the rental agent’s legal role as ‘stand-in landlord’, and a practical introduction to the key Acts that govern day-to-day rental management: PPA, RHA, CPA, FICA, POPIA, NCA, PIE Act and more.
Module 02 — Mandates & Compliance
What the mandate is, what authority it gives, and what exposure exists without one. Trust accounts, FICA compliance in practice, POPIA obligations, the Matrimonial Property Act, and how to protect the agency before taking on any new client or property.
Module 03 — Marketing & Applications
Legal property marketing, tenant vetting, fraudulent document detection (now affecting an estimated 40% of applications), and lease agreement essentials — including what must be included and the most common costly mistakes.
Module 04 — Onboarding & Lease Management
Professional tenant onboarding, ingoing inspections, arrears and maintenance (including the grey areas — gate motors, inverters, gas, utilities), CPA Section 14 on fixed-term leases, and how to end a tenancy correctly.
Module 05 — Breach Management
Co-presented with Elize le Roux, CEO of Xpello.
The complete breach process: notices, timeframes, letters of demand, eviction basics, early cancellation penalties, sureties and co-signatories, and real questions from practicing agents.
Module 06 — Fiduciary Duty (Bonus)
Co-presented with expert rental attorney Ismaiel Mohamed, Director of MML Attorneys Inc. What it means to act as a fiduciary, the obligations it creates, and why every rental team member — not just the principal — must understand it.
The legislation your team will understand
CORE covers 9+ Acts — not just naming them, but teaching what each one demands in practice:
- PPA — Property Practitioners Act (Act 22 of 2019)
- RHA — Rental Housing Act (Act 50 of 1999)
- CPA — Consumer Protection Act (Act 68 of 2008)
- FICA — Financial Intelligence Centre Act (Act 38 of 2001)
- POPIA — Protection of Personal Information Act (Act 4 of 2013)
- NCA — National Credit Act (Act 34 of 2005)
- MPA — Matrimonial Property Act (Act 88 of 1984)
- Immigration Act (Act 13 of 2002)
- PIE — Prevention of Illegal Eviction Act (Act 19 of 1998)
Plus the regulations, codes of conduct and how they affect rental management.
After completing CORE, you will know:
- What the Property Practitioners Act requires — and where the line is
- What legislation governs day-to-day rental management — and how it applies in practice
- What a mandate is, what authority it gives, and what happens without one
- How to handle landlord instructions, tenant applications and lease agreements correctly
- What FICA, POPIA and NCA obligations are — and how to meet them
- What a breach looks like and what the legally correct process is
More importantly: you will know what you don’t know — which means you ask before you act. That is what the Code of Conduct requires. That is what CORE delivers.
Who this is for
For principals, managers and business owners
What your team member does in your employ puts you at risk. The legal principle of vicarious liability applies whether you knew about it or not. CORE is the structured, repeatable induction standard that demonstrates your team is competent — as the Estate Agents Code of Conduct in the PPA regulations requires.
- You’ve taken on a new agent, administrator or support staff member who will deal with landlords, tenants or applicants
- You don’t have a structured, documented induction programme — and you understand the risk that creates
- You want a reliable training standard for every new hire — not something that depends on who has time that week
- You want to reduce your agency’s exposure to vicarious liability complaints, PPRA investigations and Human Rights Commission referrals
For rental agents, administrators and support staff
If you started in rental management without a formal induction, CORE is the foundation you should have been given on day one. You don’t need your agency’s permission to invest in your own competence.
- You’ve started in rentals without a structured induction and are learning by trial and error
- You’ve been in rentals for a while but know there are gaps — things you’ve been improvising rather than doing correctly
- You want to understand the legislation that governs what you do — not just what to do, but why
- You want to handle landlord instructions, tenant applications and compliance situations with genuine confidence
About the Presenter
Shaun Luyt is the founder of RentalSphere and South Africa’s leading specialist in residential rental management training and compliance. His rental career spans 20 years across New Zealand and South Africa — including managing 750 properties through a company liquidation, and serving as Rental Operations Manager for a multi-office Cape Town franchise. Since founding RentalSphere in 2019, he has trained rental professionals across all 9 SA provinces. Trusted by agencies including Harcourts, Tyson Properties, Fine & Country and Rawson.
What rental professionals say
“A true induction indeed, very informative. Covers everything a Property Practitioner needs to know including the legislation that applies to them.”
— Elizabeth Montwedi, Pretoria, Gauteng
“I’ve been renting out residential property for more than a decade but this was a very valuable refresher. With all the legislation changes and evolving market dynamics, this was a well worth investment of money and time.”
— Carlo Mariani, Johannesburg, Gauteng
“Shaun’s training provided a clear understanding of how different rental aspects fit together. I highly recommend this training to any ‘newbies’ looking to broaden their knowledge and boost their confidence in rentals.”
— Edelweiss Smith, Alberton, Gauteng
“RentalSphere’s training is phenomenal. In an ever-changing environment, it’s refreshing to implement best practice delivered by an expert — without needing to reinvent the wheel.”
— Charl Kuffner, General Manager, Harcourts Dunn Rentals (Harcourts SA’s #1 Rental Office)One-time payment · Instant access · Lifetime access
Enrolling 5 or more team members? Contact shaun@rentalsphere.co.za for team pricing.
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