Webinar #1: Arrears Management – The Right Way!

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Before you start watching the video, you may want to download the documents that are referred to in the training. Click on the Materials tab above to access the course material.

Here are the learner materials that are included in this webinar.


Please note that only PDF versions of the above documents are included in the course material.

If you would like editable and brandable Word versions of all of the documents covered in this webinar, they can be purchased separately - simply click here to find out more.

This RentPack includes the following editable, Word document templates that can be re-branded and adapted to your specific needs:

Best Practice Policy Guidelines:

  • Best Practice Policy – Arrears Management

Flow Diagram:

  • Best Practice Arrears Management Process


  • Sending the Right Letter of Demand

Detailed Checklist / SOP:

  • Arrears Management Checklist

Information Sheets:

  • Landlord Information Sheet – Arrears Management Policy & Procedure
  • Tenant Information Sheet – Arrears Management Policy & Procedure

Landlord Communication Templates:

  • Tenant Reminder Sent
  • LOD Sent

Tenant Communication Template:

  • Outstanding Balance Reminder

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