SOPPack #10: Arrears Management


Editable versions of all documentation (except the presentation slides) covered in the Arrears Management – The Right Way! Webinar.

**Intended for offices that would like to edit and/or apply their own branding to the documents for implementation in their office.**

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**These are ALL the documents covered in the Arrears Management Webinar**


This RentPack includes the following editable, Word document templates that can be re-branded and adapted to your specific needs:

Best Practice Policy Guidelines:

  • Best Practice Policy – Arrears Management

Flow Diagram:

  • Best Practice Arrears Management Process


  • Sending the Right Letter of Demand

Detailed Checklist / SOP:

  • Arrears Management Checklist

Information Sheets:

  • Landlord Information Sheet – Arrears Management Policy & Procedure
  • Tenant Information Sheet – Arrears Management Policy & Procedure

Landlord Communication Templates:

  • Tenant Reminder Sent
  • LOD Sent

Tenant Communication Template:

  • Outstanding Balance Reminder

**Use of the documents is covered in the Webinar Arrears Management – The Right Way!**

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