1. Introduction
This Privacy Policy explains how Rental Sphere (Pty) Ltd (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you engage with our Fundi AI WhatsApp Agent.
We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa, as well as Meta’s requirements for WhatsApp integrations.
By using our WhatsApp service, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you interact with the Fundi AI WhatsApp Agent, we may collect:
- Personal identifiers: Name, mobile phone number, email address (if you provide it).
- Conversation data: Messages you send to the AI agent, including rental queries, course enquiries, or general questions.
- Usage information: Date, time, and frequency of interactions.
- Technical data: Limited metadata such as your WhatsApp ID.
3. How We Use Your Information
We process your information only for purposes related to providing and improving our service:
- To respond to your queries about rental laws, courses, or related topics.
- To provide you with relevant resources and updates.
- To maintain and improve the quality of the AI assistant.
- To comply with any legal or regulatory obligations.
We do not sell, rent, or trade your personal information.
4. Data Sharing
We may share your information only in the following circumstances:
- Service providers: With trusted third parties (e.g., hosting providers, AI infrastructure partners) who process data on our behalf under confidentiality obligations.
- Legal compliance: Where required by law or court order.
- Business operations: If Rental Sphere undergoes a merger, acquisition, or restructuring, your data may be transferred as part of that process.
5. Data Storage & Retention
- Your WhatsApp messages are stored securely for the purpose of improving and maintaining the Fundi AI service.
- We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- After this period, data will be securely deleted or anonymised.
You can request deletion of your data by sending an email to Shaun@rentalsphere.co.za and Request “WhatsApp Data Deletion”.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
7. Your Rights (POPIA)
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to your personal information.
- Object to the processing of your personal information in certain cases.
- Request deletion of your personal information where applicable.
To exercise these rights, please contact us at the details below.
8. Children’s Privacy
Our service is not directed at persons under the age of 18. We do not knowingly collect personal information from children.
9. International Transfers
If your information is transferred outside South Africa (e.g., to cloud hosting providers), we ensure that adequate protection measures are in place in line with POPIA requirements.
Rental Sphere (Pty) Ltd
Email: Shuan@rentalsphere.co.za